Customer Service Representative

We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity in Rosemont, IL. This position is ideal for someone who enjoys supporting customers, managing order-related activity, and keeping communication clear from initial request through final resolution. The role calls for strong attention to detail, a service-focused mindset, and the ability to coordinate effectively with internal partners to ensure a smooth customer experience.

Responsibilities:

• Respond to incoming customer calls and messages, routing requests appropriately and providing prompt assistance.

• Enter customer orders with accuracy while confirming product information, quantities, and pricing details before submission.

• Follow each order through the fulfillment cycle and keep customers informed of progress, changes, or delays.

• Resolve questions and concerns related to order activity by researching issues and delivering timely updates.

• Work closely with internal order management and fulfillment teams to address problems and support efficient processing.

• Review order records to identify inconsistencies, investigate discrepancies, and help bring transactions to completion.

• Maintain clear documentation of customer interactions, recurring concerns, and resolution outcomes to support process improvements.

• Deliver attentive service throughout the full order lifecycle, ensuring customers receive consistent communication and support.

Qualifications:

Compensation

$22.80-$26.40 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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