Collections Specialist

We are looking for a contract to hire collections specialist to join the team. This role will be a hybrid position and be 3 days in office and 2 day work from home.

Responsibilities:

• Oversee collection efforts for a broad portfolio of customer accounts, prioritizing aged balances and driving timely payment resolution.

• Manage the full collections cycle, from account review and customer outreach through dispute follow-up and payment reconciliation.

• Evaluate accounts of varying balance sizes and determine appropriate next steps based on risk, history, and payment behavior.

• Work closely with sales partners on selected accounts to support escalations and preserve customer relationships while improving recovery outcomes.

• Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems.

• Analyze account trends and performance metrics to identify collection risks and recommend effective recovery strategies.

• Communicate professionally with customers to resolve outstanding invoices, answer billing-related questions, and negotiate payment arrangements when appropriate.

• Contribute to a collaborative team environment by participating in regular meetings and supporting shared collection goals.

Qualifications:

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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