Customer Service Representative

We are looking for a Customer Service Representative to join a growing team in Arkansas. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-moving call center setting. In this permanent, entry-level role, you will support clients by handling service inquiries, documenting interactions accurately, and contributing to a high-quality customer experience. Candidates who are adaptable, attentive to detail, and comfortable managing multiple tasks will be well positioned for success.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous support for a range of service-related questions.
• Record client interactions thoroughly in the case management system to ensure accurate tracking and follow-up.
• Maintain daily activity records that support productivity monitoring and continuous performance improvement.
• Reach out to customers when additional clarification or follow-up is needed to bring more complex issues to resolution.
• Assist with assigned team initiatives, including testing activities and customer support projects led by management.
• Adjust quickly to updated procedures, service expectations, and departmental guidelines as business needs change.
• Deliver a high-quality experience in an onsite call center environment while balancing efficiency with quality service.

Qualifications:

Compensation

$14.25-$16.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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