Customer Support Representative

We are looking for a Customer Support Representative to support subscribers and deliver a high-quality service experience for an education-focused organization. This Long-term Contract position is fully remote and supports a team based in New York, New York, requiring someone who can communicate clearly, solve problems efficiently, and thrive in a collaborative environment. The role is well suited to someone with prior customer service experience who is comfortable handling technical questions, account-related concerns, and day-to-day customer inquiries.

Responsibilities:
• Respond to subscriber questions across a range of topics, including product setup, account access, billing matters, subscription concerns, and general product use.
• Troubleshoot technical issues methodically, determine the most effective next steps, and document case details and outcomes with accuracy.
• Partner with teams such as Implementation, Sales, Editorial, Quality Assurance, Product, Marketing, and Finance to drive timely issue resolution.
• Communicate regularly with colleagues and team leaders through collaboration tools to share updates, flag recurring concerns, and escalate urgent matters when needed.
• Guide customers through platform features and configurations by translating technical information into clear, easy-to-follow instructions.
• Monitor support trends and identify recurring problems so they can be addressed proactively and efficiently.
• Contribute to team initiatives and special projects that improve the customer experience and strengthen internal support processes.

Qualifications:

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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