Dispatcher / Customer Service Representative

We are seeking a reliable and customer-focused Dispatcher / Customer Service Representative to join our team in New Castle, Delaware. This role is responsible for coordinating schedules, communicating with drivers or field staff, and providing excellent service to customers by handling inquiries, resolving issues, and ensuring timely updates. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

• Receive and manage incoming service requests, calls, and customer inquiries
• Schedule and dispatch drivers, technicians, or service personnel based on availability, priority, and location
• Monitor routes, job progress, and service timelines to ensure efficient operations
• Communicate delays, schedule changes, and service updates to customers and internal teams
• Provide professional and courteous customer service by phone, email, and in person as needed
• Resolve customer concerns and escalate issues when appropriate
• Maintain accurate dispatch logs, schedules, work orders, and customer records
• Coordinate with operations, warehouse, or field teams to support service delivery
• Enter and update data in dispatching, CRM, or internal scheduling systems
• Assist with billing support, documentation, and administrative tasks as needed
• Ensure compliance with company procedures and safety standards

Qualifications:

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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