Customer Service Representative

We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering courteous, efficient assistance to customers by phone while ensuring orders and service requests are handled accurately. The ideal candidate is comfortable managing frequent interactions, resolving routine concerns, and maintaining a careful approach throughout each conversation.

Responsibilities:
• Respond to incoming customer calls promptly and provide helpful, solution-focused support.
• Assist customers with questions related to products, services, orders, and general account matters.
• Enter customer orders and service details carefully to maintain accurate records.
• Handle a steady flow of inbound and outbound phone interactions in a thorough manner.
• Address customer concerns by clarifying issues, identifying next steps, and following established service procedures.
• Document call activity, updates, and outcomes to ensure clear communication and recordkeeping.
• Escalate complex situations to the appropriate team when additional support is needed.

Qualifications:

Compensation

$19.95-$23.10 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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