Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization.

Responsibilities:
• Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment
• Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach
• Manage incoming service desk requests, document actions taken, and follow tickets through to completion
• Administer user accounts and access permissions within Active Directory based on established procedures
• Set up, configure, and maintain Windows 10 devices for new and existing employees
• Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams
• Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs
• Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement

Qualifications:

Compensation

$25.00-$28.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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