Customer Service Representative

We are looking for a Customer Service Representative to support clients and insurance partners with responsive, accurate service in Minneapolis, Minnesota. This contract opportunity is ideal for someone who communicates clearly, stays organized, and can manage multiple service requests in a fast-paced environment. The person in this role will help resolve customer concerns, provide policy-related information, and ensure documentation is completed correctly and on time.

Responsibilities:
• Handle incoming customer and agent inquiries by providing clear updates on policy status, coverage details, and product information.
• Research service issues and disputed matters, then work toward prompt and effective resolution while maintaining a positive customer experience.
• Prepare and process insurance-related documents, including coverage changes, beneficiary updates, confirmations, certificates, invoice corrections, and supporting data forms.
• Enter and update information in internal records with a high level of accuracy to support reliable account maintenance.
• Maintain organized files and documentation so that customer and policy records remain complete and accessible.
• Coordinate with insurance carriers and internal contacts to ensure requests are completed accurately and within expected timelines.

Qualifications:

Compensation

$20.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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