IT Manager (hands-on)

We are looking for an experienced IT leader to oversee and actively support the technology environment for a wholesale distribution operation in Winston Salem, North Carolina. This position combines day-to-day technical support with ownership of core infrastructure, requiring someone who is comfortable resolving issues directly while guiding future growth of the IT function. The role works closely with office and warehouse teams, so strong communication, practical problem-solving, and a service-oriented approach are essential.

Responsibilities:
• Direct the daily operation, maintenance, and support of the company’s overall IT environment as the primary technology resource.
• Provide hands-on assistance for end-user hardware and devices, including PCs, printers, wireless access points, and handheld equipment used across the business.
• Manage and maintain Windows Server and VMware-based systems, including virtualized server infrastructure and associated hardware platforms.
• Support connectivity and basic network operations by addressing user access, remote connection methods, and switch-related issues as needed.
• Administer Microsoft 365 and related user access tools to help employees stay productive and secure.
• Troubleshoot technical problems across servers, desktops, peripherals, and operational systems, responding with urgency to minimize downtime.
• Oversee terminal emulation access used to connect with the company’s on-site midrange platform and ensure reliable user functionality.
• Execute and monitor scheduled daily data movement processes, confirming successful completion and resolving issues when they arise.
• Partner effectively with warehouse and business staff, delivering clear communication and dependable support during regular operations and occasional after-hours needs.
• Help shape the future IT team by contributing leadership, mentoring, and support structure as additional technical staff are added.

Qualifications:

Compensation

$80,000.00-$90,000.00 Yearly

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