Patient Service Representative

We are looking for a Patient Service Representative to support front-end revenue cycle and patient access activities for a healthcare organization in Encino, California. This Patient Service Representative focuses on delivering a welcoming patient experience while ensuring registration, scheduling, and payment information is accurate and complete. The Patient Service Representative will coordinate appointment-related needs, assist families with financial and authorization questions, and help maintain the documentation required for timely service and billing.

Key Responsibilities:

• Review and confirm patient and guarantor demographic and financial details during visits, updating records when changes are identified.

• Establish new patient records and manage account setup or continuation in accordance with organizational guidelines.

• Communicate expected out-of-pocket costs such as copays, deductibles, and other balances, and collect payments at the time of service.

• Maintain precise cash and payment documentation, reconcile funds at the start and close of each shift, and gather insurance or eligibility documents needed for billing.

• Monitor assigned follow-up worklists to help ensure patients receive required next steps in care.

• Request and obtain outside medical documentation when needed to support patient care or account processing.

• Secure prior authorizations for visits, procedures, and ancillary services, and arrange related appointments in a timely manner.

• Support urgent scheduling needs by coordinating with providers and helping complete financial clearance for time-sensitive visits.

• Explain pre-certification and authorization requirements to patient families and guide them through the necessary steps before services are delivered.

Benefits: Health, Dental, Vision, 401k, and Sick Time Off.

Qualifications:

Compensation

About Us

TalentMatch^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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