Customer Service Representative

We are looking for a Customer Service Representative to support library services in Oceanside, California. This Contract position is ideal for someone who enjoys helping the public, managing high-volume service requests, and keeping records accurate in a fast-paced environment. The person in this role will assist patrons with circulation needs, complete administrative tasks, and work closely with library staff to keep daily operations running smoothly.

Responsibilities:
• Deliver courteous front-line assistance to patrons and staff at the circulation desk while supporting day-to-day library operations.
• Create and update patron accounts, issue library cards, and manage borrowing activities such as checkouts, renewals, and returns.
• Investigate and address account concerns related to overdue, lost, or damaged materials by applying established library guidelines.
• Complete clerical support tasks including data entry, file maintenance, report preparation, written correspondence, and documentation tracking.
• Help manage circulation and resource-sharing activities by processing requests, monitoring material movement, and updating records in library systems.
• Contribute to collection upkeep through shelving, inventory support, and maintaining an orderly and accessible library environment.
• Provide guidance on departmental procedures and assist in promoting efficient workflows across the team.
• Use circulation software, office technology, and standard equipment to ensure accurate transactions and dependable recordkeeping.
• Collaborate with personnel at assigned branch locations to support consistent service delivery and operational coverage.

Qualifications:

Compensation

$21.00-$26.00 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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