Help Desk L2

Robert Half has a brand-new opening with a local client here in Tampa for a Help Desk L2.

This is a full-time position, onsite M-F 8-5

Comp ranging $25-30/hour ($60-65K conversion)

The Help Desk L2 provides remote and onsite support to clients. Responsibilities include delivering superior customer service in a variety of technological scenarios requiring high-level analytical and problem-solving skills. Client environments may range from small single office businesses to multi-site wide area networks of large companies. 

Responsibilities:

• Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment
• Support Microsoft server solutions both premise and cloud-based with varying complexity/functionality/uptime requirements dependent on client needs
• Support server-based software solutions including Microsoft’s business product line, Azure integrations, and our backup solutions
• Open, review, resolve, manage, close support tickets
• Provide services via onsite appointments or remote system access/telephone/online session
• Participate in delivery technology projects as support or project lead
• Work as part of a team providing knowledge exchange and idea sharing
• Assist management in the enhancement of products/services as needed
• Train end users on the everyday use of their computers, servers and other network resources  

Qualifications:

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.