Customer Account Manager

Our client, a growing logistics and shipping company, is seeking an experienced Account Manager to serve as the primary point of contact for key client accounts. This role is responsible for building strong customer relationships, ensuring service excellence, coordinating with internal operations teams, and identifying opportunities to grow existing business.

The ideal candidate will have experience in transportation, freight, shipping, or supply chain environments and be comfortable managing multiple accounts in a fast-paced setting.

Key Responsibilities

• Manage a portfolio of client accounts and serve as the main point of contact for day-to-day needs
• Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnership
• Coordinate with operations, dispatch, customer service, and billing teams to ensure timely and accurate service delivery
• Monitor shipments, resolve service issues, and provide proactive updates to customers
• Identify opportunities to expand services within existing accounts
• Prepare account reports, track service metrics, and communicate performance results to clients and leadership
• Support pricing discussions, contract renewals, and service agreements
• Address customer concerns with urgency and professionalism while ensuring timely resolution
• Maintain accurate client records, activity notes, and account updates in CRM systems
• Partner cross-functionally to improve processes and enhance the overall customer experience

Qualifications:

Compensation

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