Account Manager

Our client, a fast-paced logistics and shipping company, is seeking an Account Coordinator / Order Entry Specialist to support customer accounts through accurate order processing, account maintenance, and daily communication with internal teams and clients. This role is ideal for someone who is detail-oriented, organized, and experienced in handling high-volume order entry in a transportation, shipping, or supply chain environment.

The ideal candidate will be comfortable working in a deadline-driven setting, updating account information, tracking shipments, and ensuring customer orders are entered and processed accurately.

Key Responsibilities

• Enter and process customer orders accurately and efficiently in internal systems
• Update customer accounts, shipment details, pricing information, and service records
• Review orders for completeness and follow up on missing or inaccurate information
• Communicate with customers regarding order status, shipping updates, and account changes
• Coordinate with operations, dispatch, warehouse, and billing teams to ensure timely fulfillment
• Monitor shipment activity and provide proactive updates to customers
• Assist with resolving order discrepancies, service issues, and billing-related questions
• Maintain accurate documentation, account notes, and customer records
• Support account managers and operations teams with administrative and customer service tasks
• Help improve workflow efficiency and ensure a high level of service accuracy

Qualifications:

Compensation

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