Front Desk Supervisor

A premier hotel and resort property in Carlsbad is seeking a Front Desk Supervisor to oversee daily front office operations and help deliver exceptional guest experiences. This leadership role is ideal for hospitality professionals who enjoy coaching team members, solving guest concerns, and maintaining high service standards. The Front Desk Supervisor will partner closely with hotel leadership while ensuring smooth daily operations, efficient check-in and check-out processes, and outstanding guest satisfaction.

Responsibilities

Front Office Leadership

• Supervise front desk staff and daily guest services operations
• Assist with scheduling, training, and coaching team members
• Monitor service standards and guest satisfaction metrics
• Handle escalated guest concerns and service recovery situations
• Ensure accurate room assignments and reservation management

Guest Experience

• Welcome VIP guests and assist with special requests
• Oversee check-in and check-out procedures
• Coordinate with housekeeping, maintenance, and management teams
• Maintain a professional and guest-focused environment
• Assist with occupancy, revenue, and operational reporting

Administrative Responsibilities

• Prepare front office reports and shift summaries
• Audit reservation accuracy and guest accounts
• Support cash handling and billing procedures
• Assist management with operational initiatives and projects

Qualifications:

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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