Collections Specialist

We are looking for a detail-oriented Collections Specialist to join our team in Minnesota in a contract capacity with the potential for a permanent role. This position supports mortgage and consumer collection activities through account follow-up, delinquency review, documentation handling, and compliance-focused communication. The ideal candidate brings strong organizational skills, sound judgment, and the ability to manage sensitive financial information while delivering accurate and timely support.

Responsibilities:

• Conduct outbound outreach to customers based on delinquency and account status reports to help resolve past-due balances.

• Review accounts to identify appropriate collection or loss mitigation next steps and document activity with accuracy.

• Prepare and send required notices, letters, and supporting documentation in accordance with internal procedures and regulatory expectations.

• Maintain complete and up-to-date records of collection efforts, delinquency status, and account-level actions.

• Communicate with investors, insurers, and other external partners regarding loan status, workout activity, foreclosure alternatives, bankruptcy matters, and related collection issues.

• Assist with modification request processing and ensure reporting is completed correctly for applicable loan programs.

• Compile delinquency and portfolio reports for leadership, investors, and other stakeholders as needed.

• Support training efforts for new or existing team members and contribute to the achievement of departmental performance goals.

• Stay informed on consumer protection requirements, mortgage servicing standards, and company policies while safeguarding confidential information.

*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.

Please submit your resume and call 651-293-3973 for review and consideration.

Qualifications:

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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