Member Growth & Relations Officer

We are looking for an Administrative Officer to strengthen client engagement, expand community awareness, and deliver support for benefits-related needs. This position combines outreach, communications, and service coordination to help build strong member relationships while supporting daily administrative activities. The ideal candidate is organized, service-focused, and comfortable working onsite five days per week while representing the organization in a detail-focused and community-facing capacity.

Responsibilities:

• Build and maintain positive relationships with current and prospective members through outreach efforts, follow-up communication, and community engagement activities.

• Develop clear, audience-focused messaging for member updates, promotional campaigns, and general communications that encourage participation and awareness.

• Respond to member questions regarding benefits, enrollment matters, and service-related concerns with accuracy and timely follow-through.

• Support day-to-day administrative operations connected to benefits coordination, including documentation, record maintenance, and service request tracking.

• Assist with COBRA-related processes and help members understand continuation coverage information and related procedures.

• Provide support for leave of absence cases by coordinating required information, monitoring timelines, and helping ensure policy compliance.

• Contribute to compensation and benefits support activities by helping organize information, resolve routine issues, and escalate complex matters when needed.

• Represent the organization at community-facing events or outreach opportunities to promote membership growth and strengthen local engagement.

• Travel as needed for outreach and member support activities, using a valid driver’s license to meet role requirements.

Qualifications:

• Experience supporting benefits administration, member services, or a related customer-facing function.
• Working knowledge of benefit functions, benefits coordination, COBRA administration, and leave of absence processes.
• Familiarity with compensation and benefits practices and the ability to communicate related information clearly.
• Strong written and verbal communication skills with the ability to engage professionally with diverse audiences.
• Excellent organizational skills and attention to detail in handling records, follow-up actions, and service requests.
• Ability to work onsite five days per week in New York, New York.
• Valid driver’s license required for travel related to outreach and community engagement responsibilities.

Compensation

$60,000.00-$85,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.