Program Coordinator

Our client is looking for a Program Coordinator to support a transportation initiative serving residents in San Antonio, Texas. This Long-term Contract position focuses on participant enrollment, trip coordination, and accurate documentation to help the program run smoothly and meet reporting expectations. The ideal candidate is organized, service-oriented, and comfortable managing scheduling details, resident communication, and Excel-based tracking in a healthcare-related environment.

Responsibilities:

• Guide eligible residents through the transportation program intake process, explain service options, and collect required documentation for enrollment.

• Coordinate rides with transportation vendors by arranging schedules, confirming trip details, and making updates when plans change.

• Monitor daily transportation activity to address delays, cancellations, or service concerns and help ensure riders receive timely support.

• Maintain ongoing communication with participants by answering inbound calls, confirming pick-up information, and responding to questions about scheduled travel.

• Record trip details in Excel, including rider information, travel dates, mileage, purpose of travel, and related costs with a high level of accuracy.

• Prepare recurring reports that summarize program usage, service activity, and key metrics needed for grant oversight and performance review.

• Review transportation records for missing information, inconsistencies, or trends and take corrective action to keep data reliable.

• Organize electronic and hard-copy files to support audits, documentation standards, and administrative follow-up tied to grant-funded services.

• Assist with written summaries, supporting documentation, and program metrics required for compliance reporting and internal coordination.

Qualifications:

• Experience in administrative coordination, program support, or a similar operational role.
• Strong scheduling and calendar management skills, with the ability to coordinate multiple ride requests and updates efficiently.
• Proficiency in Microsoft Excel for data entry, tracking, and report preparation.
• Ability to manage inbound calls professionally and communicate clearly with residents, providers, and internal stakeholders.
• Detail-oriented approach to recordkeeping, documentation, and compliance-related administrative work.
• Comfortable working in a healthcare, home health, hospital, or social assistance setting.
• Ability to handle sensitive information with professionalism and maintain organized digital and physical files.

Compensation

$19.79-$22.91 Hourly

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