Training Specialist I

We are looking for a Training Specialist I to support the design, coordination, and continuous improvement of learning programs for operational teams in Providence, Rhode Island. This Long-term Contract position is primarily remote, with occasional in-person meetings as needed to collaborate with stakeholders and support program delivery. The person in this role will help strengthen training effectiveness by tracking participation, evaluating outcomes, and partnering with leaders to address development needs across the organization.

Responsibilities:
• Partner with operational and product stakeholders to identify learning gaps and create effective training solutions that support current and future business needs.
• Track attendance, assessment outcomes, and retraining needs, then prepare reports with recommendations to improve program performance.
• Work closely with department leaders to roll out training initiatives and support ongoing refinements to learning practices.
• Establish evaluation methods and assessment processes to measure training success and uncover opportunities for improvement.
• Research and apply modern instructional approaches, learning tools, and system capabilities to enhance the overall training experience.
• Build productive relationships with internal teams and external partners to exchange ideas and promote training best practices.
• Prepare training materials, job aids, and procedural documentation that align with organizational policies and standard operating requirements.
• Provide support during storm events or other emergency situations when business continuity and customer response efforts require additional coordination.
• Attend in-person meetings or on-site sessions when requested to support collaboration, vendor engagement, or program-related activities.

Qualifications:

• Experience in training coordination, learning program support, customer service, or a related business function.
• Strong verbal and written communication skills with the ability to work effectively across teams and stakeholder groups.
• Ability to compile reports, interpret participation and assessment data, and identify actionable improvement opportunities.
• Familiarity with policies, procedures, and standard operating practices within a structured business environment.
• Proficiency with Microsoft Office Suite and comfort using digital tools to manage training content and reporting.
• Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines.
• Knowledge of training materials development, program implementation, and continuous improvement practices.
• Experience with Power BI, analytics, or predictive analysis tools is a plus.

Compensation

$22.00-$24.00 Hourly

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