Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient outreach and enrollment efforts for a remote Contract position based in Jersey City, New Jersey. In this role, you will connect with prospective patients, answer questions about available healthcare programs, and help them move confidently through the enrollment process. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing service, follow-up, and documentation responsibilities.

Responsibilities:
• Place a high volume of outbound calls each day to engage prospective patients and introduce available program options.
• Describe healthcare program features in a clear and supportive way to help patients understand participation and enrollment steps.
• Address patient questions, concerns, and hesitations with professionalism while building trust throughout each interaction.
• Record call details, outcomes, and enrollment activity accurately within Salesforce and related tracking systems.
• Maintain timely follow-up with leads to keep patients informed and move opportunities through the enrollment cycle.
• Collaborate with team members to meet enrollment targets and contribute to overall outreach performance.
• Manage daily outreach tasks efficiently while maintaining consistent communication standards in a remote work environment.

Qualifications:

• At least 2 years of experience in customer service, call center operations, patient outreach, telesales, or enrollment support.
• Ability to communicate effectively with patients and build positive relationships over the phone.
• Comfortable handling a high volume of outbound calls in a performance-driven environment.
• Working knowledge of basic medical terminology and patient-facing communication practices.
• Experience using Salesforce or comparable CRM platforms for documenting interactions and tracking activity.
• Strong organizational skills with the ability to manage multiple priorities independently in a remote setting.
• Background in inbound call handling or patient billing support is a plus.

Compensation

$18.00-$20.00 Hourly

About Us

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