Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization through a contract assignment. In this role, you will connect with program participants by phone, gather and record employment updates, and provide guidance to individuals who may benefit from additional workforce services. This opportunity is well suited for someone who communicates clearly, handles outreach effectively, and keeps detailed records of every interaction.

Responsibilities:
• Conduct outbound calls to program participants to obtain timely follow-up information after events or services.
• Ask targeted questions to confirm each participant’s current work status, including whether they are employed or seeking employment.
• Capture employment details accurately, including employer information, when participants report that they have obtained a job.
• Encourage individuals who are not currently working to visit the Workforce Center on Tuesdays to learn about available support and opportunities.
• Maintain complete and organized notes for every conversation to ensure participant records remain current and reliable.
• Handle a steady volume of phone outreach while delivering respectful, empathetic, and detail-oriented service.
• Provide clear information about available next steps and resources based on each participant’s situation.

Qualifications:

• At least 2 years of experience in customer service, call center support, or a similar phone-based role.
• Ability to manage frequent outbound calls with confidence and professionalism.
• Strong verbal communication skills with the ability to engage a wide range of participants effectively.
• Solid documentation skills and attention to detail when entering interaction and employment information.
• Experience with customer service tasks involving both inbound and outbound calls is preferred.
• Ability to demonstrate empathy, patience, and sound judgment during participant conversations.
• Comfortable working in a structured environment while maintaining accuracy and consistency in records.

Compensation

$17.10-$19.80 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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