Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing operation by delivering timely and attentive assistance to customers. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles service requests efficiently, and enjoys working in a fast-paced call center environment. The person in this role will help manage customer inquiries, process orders accurately, and contribute to a positive service experience across inbound and outbound interactions.

Responsibilities:
• Respond to incoming customer calls with care, providing clear information and effective support.
• Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding service issues.
• Enter customer orders into company systems with close attention to accuracy, completeness, and timing.
• Address questions related to products, order status, and general service needs in a courteous and solution-focused manner.
• Document customer interactions thoroughly to maintain reliable service records and support ongoing communication.
• Coordinate with internal teams when necessary to help resolve order concerns and service-related problems.
• Manage multiple customer requests efficiently while maintaining quality, responsiveness, and attention to detail.

Qualifications:

• Prior experience in customer service within a call center or high-volume support environment.
• Ability to handle inbound and outbound phone conversations in a confident and attentive manner.
• Experience with order entry and maintaining accurate customer or transaction records.
• Strong verbal communication skills with the ability to listen carefully and respond clearly.
• Comfortable working in a fast-paced setting while balancing multiple tasks and priorities.
• Solid attention to detail and commitment to delivering dependable customer support.
• Basic computer proficiency and ability to learn service-related systems and processes quickly.

Compensation

$20.00-$24.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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