Sales Quality Audit Representative

We are looking for a detail-oriented audit specialist to support sales quality review activities within the health insurance industry. This long-term contract position focuses on evaluating call handling quality, reinforcing compliance standards, and helping improve agent performance through clear and constructive feedback. The ideal candidate is comfortable working independently in a remote setting, maintains strong accuracy, and can manage production expectations in a fast-moving environment.

Responsibilities:
• Review sales interactions against established quality and compliance standards to identify gaps and areas for improvement.
• Deliver timely, actionable feedback that helps reduce risk and supports consistent performance across agent teams.
• Evaluate whether representatives are using approved tools, scripts, and reference materials appropriately during customer conversations.
• Follow defined audit procedures, documentation practices, and operational guidelines to maintain consistency in review results.
• Maintain expected productivity levels while balancing thorough evaluations with turnaround requirements.
• Achieve accuracy targets by completing audits with strong attention to detail and sound judgment.
• Support a secure remote work environment by handling sensitive information responsibly and working from a private, quiet home office space.
• Collaborate with internal stakeholders as needed to clarify audit findings and reinforce quality expectations.

Qualifications:

• High school diploma or equivalent required; additional education is a plus.
• Prior experience working in a fast-paced office or operational support environment.
• Background in quality auditing or reviewing performance for compliance and accuracy.
• Ability to work independently and stay organized while managing assigned audit volume.
• Strong attention to detail with the ability to identify inconsistencies and document findings clearly.
• Effective written and verbal communication skills for sharing feedback professionally.
• Experience auditing customer service calls is preferred, especially within healthcare or health insurance settings.
• Familiarity with compliance-focused processes and quality standards is preferred.

Compensation

$15.00-$17.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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