Spanish Bilingual Sales Quality Audit Representative

We are looking for a detail-oriented audit specialist to support sales quality review activities for a Long-term Contract position in Eden Prairie, Minnesota. This opportunity is within the health insurance industry and is ideal for someone who can evaluate call handling practices, reinforce compliance expectations, and deliver clear feedback that improves performance. The role is remote and requires a secure, quiet home workspace that protects sensitive customer information.

Responsibilities:
• Review sales interactions against established quality and compliance standards to identify gaps and support risk reduction.
• Provide constructive, timely feedback to representatives and stakeholders to strengthen performance and promote consistent execution.
• Evaluate whether agents are using approved tools, scripts, and reference materials correctly during customer conversations.
• Follow documented audit methods, quality protocols, and operational guidelines in all daily review activities.
• Maintain required productivity levels while balancing thoroughness and consistency in audit output.
• Achieve accuracy targets by applying strong judgment and close attention to detail throughout each assessment.
• Document audit findings clearly and escalate recurring issues or trends that may affect service quality or compliance.
• Work independently in a remote environment while safeguarding confidential information in accordance with company standards.

Qualifications:

• High school diploma or equivalent; additional education is a plus.

• Prior experience working in a fast-paced office or operational support environment.

• Hands-on background in quality auditing, monitoring, or review-based functions.

• Bilingual proficiency in English and Spanish.

• Strong attention to detail with the ability to identify process deviations accurately.

• Ability to manage work independently and stay organized in a remote setting.

• Comfort working with performance expectations related to both production and accuracy.

• Previous call audit experience in customer service or health care settings is preferred.

Compensation

$15.00-$17.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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