Collections Manager

Nick Corieri with Robert Half is partnered with a well‑established bank on the westside of Syracuse to hire their next Collections Manager. This position oversees collection operations, supports complex workout strategies, and helps protect the organization’s assets through effective account resolution and loan restructuring. The ideal candidate brings strong knowledge of credit and collections practices, sound judgment in high-risk situations, and the ability to guide a team in a fast-moving financial services environment.

Responsibilities:

• Lead and direct Collections Specialists in resolving delinquent accounts across consumer loans, mortgages, credit cards, overdraft products, and small business lending relationships.

• Review account severity and outstanding balances to determine collection priorities, then distribute work to team members based on urgency and complexity.

• Approve escalation steps such as repossession activity and legal referral when other recovery efforts have not produced acceptable results.

• Partner with small business borrowers to address overdue obligations, negotiate repayment approaches, and support recovery of outstanding credit exposure.

• Maintain thorough documentation of collection activity, account status updates, and resolution efforts, and prepare recurring reports for management review.

• Design and refine collection strategies to improve timeliness, consistency, and compliance with established lending and servicing standards.

• Provide guidance on challenging cases by helping staff navigate sensitive borrower situations and complex recovery scenarios.

• Work with internal stakeholders to identify and secure collateral, borrower equity, or other available assets in order to reduce loss exposure and preserve recoverable value.

• Assess borrower financial circumstances and repayment capacity to recommend restructuring terms for adversely rated small business credits.

• Carry out additional duties that support department objectives while following all bank policies, procedures, and regulatory expectations.

Qualified candidates are encouraged to apply directly and contact Nick Corieri at Robert Half for more information.

Qualifications:

• At least 3 years of experience in collections, credit, loss mitigation, or a related lending environment within financial services.
• Practical knowledge of consumer loan servicing, commercial credit, collection practices, and applicable fair lending and regulatory requirements.
• Ability to lead a team, build strong working relationships, and support performance in a collaborative setting.
• Strong written and verbal communication skills with the ability to handle difficult conversations professionally and effectively.
• High level of discretion, sound judgment, and professionalism when working with sensitive customer and account information.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including tools used for reporting, documentation, and analysis.
• Self-directed approach to work, with the adaptability to work independently, solve problems, and take ownership of challenging situations.

Compensation

$70,000.00-$100,000.00 Yearly

About Us

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