Customer Service Representative

We are looking for a dependable Customer Service Representative to support insurance-related customer interactions for a financial company Robert Half works with. This will be a REMOTE role, but the candidate MUST sit out of the DES MOINES area. This Long-term Contract opportunity is ideal for someone who can manage several systems at once, maintain accurate records, and deliver attentive service across phone and email channels. The right candidate will be comfortable handling both incoming and outgoing communication while researching and updating policy information with a high level of accuracy.

Responsibilities:

• Respond to incoming customer inquiries and place outbound follow-up calls to provide timely assistance and updates.

• Review, research, and update insurance-related information across multiple computer applications while maintaining accuracy in every transaction.

• Enter customer and policy details into internal systems with strong attention to detail and data quality.

• Navigate between several screens and tools efficiently while continuing to provide high-quality service.

• Schedule appointments or follow-up interactions as needed to help resolve customer needs.

• Maintain consistent follow-through on customer issues to ensure questions are addressed fully and accurate

Ready to take the next step in your customer service career? We'd love to hear from you! If you're interested, and in the Des Moines area, please call 515.706.4974 or apply through the Robert Half website.

Qualifications:

Requirements:

• At least 1 year of experience in customer service, call center support, or a similar client-facing role.

• Strong data entry skills with a clear focus on accuracy and attention to detail.

• Intermediate computer proficiency, including the ability to work across multiple screens and applications simultaneously.

• Experience using email and standard Microsoft Office tools such as Word and Excel.

• Strong written and verbal communication skills with a commitment to quality customer support.

Ready to take the next step in your customer service career? We'd love to hear from you! If you're interested, and in the Des Moines area, please call 515.706.4974 or apply through the Robert Half website.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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