Member Services

We are looking for a detail-oriented Member Services specialist to join a team in a contract-to-permanent role. This position supports day-to-day member operations by handling enrollment-related administrative work, maintaining accurate records, and assisting with service requests from members and external partners. The ideal candidate is organized, responsive, and comfortable balancing data entry, document handling, and customer communication in a fast-paced office environment.

Responsibilities:

• Enter and update member information in the company portal with a high level of accuracy and confirm successful submissions.

• Process enrollment-related transactions and maintain eligibility records to support timely member service operations.

• Communicate with vendors and other external contacts when follow-up is needed to resolve account or service matters.

• Prepare, review, and distribute reports that help track membership activity and operational status.

• Scan, organize, and index documents so records remain accessible and properly maintained.

• Sort and distribute incoming mail to support efficient office workflow and service response times.

• Respond to inbound inquiries and email correspondence courteously while providing helpful customer support.

• Perform general administrative and order-entry tasks that contribute to smooth daily department operations.

For immediate consideration, call 937.224.8326.

Qualifications:

• Previous experience in customer service, member services, or a similar administrative support role.
• Strong data entry skills with close attention to detail and a commitment to accuracy.
• Ability to manage inbound calls, email communication, and routine follow-up effectively.
• Working knowledge of Microsoft Word and Microsoft Excel for documentation and reporting tasks.
• Comfortable handling multiple responsibilities at once while meeting deadlines in a structured schedule.
• Experience processing records, updating account information, or supporting enrollment functions is preferred.
• Strong organizational skills and the ability to work effectively with internal teams, members, and vendors.

Compensation

$16.15-$17.70 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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