EMR Analyst

We are looking for an EMR Analyst to support and enhance eClinicalWorks operations for a healthcare organization in San Antonio, Texas. This role focuses on troubleshooting application issues, improving workflows, and translating business needs into practical system solutions. The ideal candidate brings strong experience with eClinicalWorks, works effectively with technical and operational teams, and communicates clearly through documentation, training, and end-user support.

Responsibilities:
• Investigate application issues reported by eClinicalWorks users, identify root causes, and recommend effective corrective actions to improve system performance and usability.
• Gather business needs from stakeholders and convert them into clear requirements, user stories, process maps, and proposed system enhancements.
• Track implementation and support activities, address obstacles, share status updates, and suggest next steps to keep projects moving forward.
• Create, update, and maintain user guides, knowledge resources, and support documentation to help end users work efficiently within the system.
• Deliver help desk assistance and user training, ensuring questions are handled promptly and staff are confident using eClinicalWorks tools and workflows.
• Support functional areas across the eClinicalWorks platform by coordinating with internal teams, IT partners, and business stakeholders on day-to-day needs and improvements.
• Record support requests accurately in the ServiceDesk ticketing system and contribute to consistent documentation practices across the team.
• Assist with additional assignments as needed to support EMR operations, process improvements, and related project objectives.

Qualifications:

• Hands-on experience working with eClinicalWorks in an analyst or administrator capacity is required.
• At least 3 years of experience in business application analysis, project coordination, or a related role supporting software-driven operations.
• Background in documenting business requirements, user stories, and operational processes for system improvements.
• Ability to troubleshoot application issues, manage competing priorities, and resolve support requests in a timely manner.
• Strong communication skills with the ability to collaborate across technical teams, business stakeholders, and end users.
• Experience creating user documentation and delivering training or guidance to staff is preferred.
• Medical office or healthcare environment experience is preferred.
• Familiarity with change management and business systems such as Epicor, Oracle NetSuite, or related enterprise applications is a plus.

Compensation

$80,000.00-$90,000.00 Yearly

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