Collections Specialist

Key Responsibilities

• Monitor AR aging and prioritize collection efforts on delinquent accounts
• Contact customers via phone and email to collect past-due balances
• Negotiate payment plans and resolve outstanding issues
• Research and resolve billing discrepancies, short payments, and disputes
• Maintain detailed documentation of collection activity and customer interactions
• Partner with internal teams (AR, sales, customer service) to resolve account issues
• Escalate high-risk accounts as needed and recommend write-offs when appropriate
• Support month-end close with reporting on collections activity and aging
• Track and report on KPIs such as DSO, past-due percentages, and cash collections

Qualifications:

Qualifications & Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 2–5+ years of collections or accounts receivable experience
• Strong understanding of AR processes and credit/collections practices
• Experience with ERP/accounting systems (SAP, Oracle, NetSuite, etc.)
• Proficiency in Microsoft Excel (tracking, reporting, basic formulas)
• Strong negotiation and conflict resolution skills
• Excellent communication and customer service abilities
• Ability to work in a fast-paced, metrics-driven environment

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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