Utility Collections Specialist
A utility company in the Tacoma area is seeking an experienced Collections Specialist to assist with a backlog of delinquent customer accounts. This is an excellent opportunity for someone who enjoys problem-solving, customer communication, and driving collections results while maintaining a positive customer experience.
Candidates must have prior collections experience, and utility collections or utility billing experience is strongly preferred.
Key Responsibilities
- Manage and collect on delinquent residential and commercial customer accounts
- Contact customers by phone, email, and written correspondence regarding outstanding balances
- Negotiate payment arrangements and resolve account disputes
- Document collection activity and maintain accurate account notes
- Review aging reports and prioritize collection efforts
- Work with internal departments to resolve billing discrepancies
- Monitor payment plans and follow up on past-due accounts
- Maintain compliance with company policies and applicable regulations
- Assist with special projects and account clean-up initiatives as assigned
Qualifications:
- 2+ years of collections experience required
- Previous utility billing and/or utility collections experience strongly preferred
- Experience managing high-volume account portfolios
- Strong customer service and conflict-resolution skills
- Ability to handle sensitive conversations professionally and effectively
- Proficient with Microsoft Office, including Excel
- Excellent communication, organizational, and follow-up skills
Compensation
$24.00-$32.00 HourlyAbout Us
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