Aftermarket Programme Manager
Aftermarket Programme Manager
Job Title: Aftermarket Programme Manager
Location: Deeside
Travel: Travel between business sites, customer and supplier locations will be required
Reports to: Product Line Director UK & IOM
Employment Type: Full-time
Role Purpose
The Aftermarket Programme Manager is responsible for the successful delivery of all aftermarket customer commitments within the Part 145 part of the organisation, ensuring operational, commercial, and technical performance across a portfolio of hydraulic and electro mechanical actuation products. This role oversees in service support, spares, repairs, modifications, reliability improvements, and customer-driven aftermarket programmes. Acting as the primary customer interface post entry into service, the Aftermarket Programme Manager ensures high service levels, effective issue resolution, and sustained customer satisfaction while balancing cost, schedule, quality, and product integrity.
Key Responsibilities
Programme Leadership & Delivery
• Lead the planning, execution, and delivery of Part 145 aftermarket programmes, including repairs, retrofits, modifications, reliability improvements, obsolescence management, and service bulletins.
• Manage cost, schedule, and performance against contractual and internal commitments.
• Proactively identify risks and opportunities, driving mitigation plans and continuous improvement actions.
• Ensure all aftermarket activities maintain safety, airworthiness, and configuration control of delivered products.
Customer Relationship Management
• Act as the primary customer contact for all in service Part 145 programme matters, providing clear updates, recovery plans, and communication of technical or commercial issues.
• Lead regular customer reviews covering performance metrics, reliability trends, repair performance, and emerging in service issues.
• Build strong, long-term customer relationships that support future business growth.
Technical & Engineering Coordination
• Work closely with Engineering, Quality, and Operations to manage in service issues affecting hydraulic and electro mechanical actuation equipment.
• Coordinate technical investigations, root cause analyses, and corrective action plans to ensure timely closure of technical queries and field issues.
• Own the prioritisation and delivery of technical changes and service bulletins for in service products.
• Ensure engineering changes, concessions, and MRB decisions do not adversely affect product safety, reliability, or certification baselines.
Operations, Supply Chain & Commercial Interface
• Collaborate with Operations and Supply Chain to ensure repair flow, turnaround time (TAT), spares availability, and delivery performance meet customer expectations, in a Part 145 Environment.
• Monitor cost drivers and work with internal teams to deliver cost reduction initiatives and improve margin performance.
• Support contract negotiations, commercial discussions, warranty claims, and pricing of spares, repairs, and modification packages.
Performance Monitoring & Reporting
• Champion the use of data-driven performance metrics, including reliability trends, mean time between failures, repair TAT, and customer satisfaction indicators.
• Prepare and deliver internal and customer facing programme status reports.
• Drive actions to improve KPIs and overall programme health.
Compliance, Governance & Safety
• Ensure all aftermarket activities comply with aerospace regulatory standards, export controls, and internal processes.
• Maintain rigorous configuration control of in service hardware and documentation.
• Promote a strong safety and airworthiness culture, ensuring no operational decisions compromise product integrity.
Required Skills & Experience
Essential
• Proven experience in programme or project management within the aerospace industry.
• Understanding of hydraulic or electro mechanical actuation systems and their in service behaviour.
• Strong leadership skills with the ability to influence cross functional teams in engineering, operations, quality, and supply chain.
• Excellent communication and customer management capabilities.
• Experience managing financial performance, risks, and complex stakeholder environments.
• Ability to analyse technical issues and coordinate effective resolution plans.
Desirable
• Experience delivering Part 145 aftermarket or MRO engineering support programmes.
• Familiarity with aerospace regulatory frameworks, configuration control, and airworthiness principles.
• Background in engineering, operations, or supply chain within aerospace.
• Project management certification (e.g., APM, PMI) or equivalent.
• Previously or currently an EASA Form 1 or 4 Holder or equivalent.
Personal Attributes
• Customer-focused, responsive, and committed to building trust and long-lasting relationships.
• Proactive problem solver with a strong sense of ownership and accountability.
• Highly organised, able to manage multiple priorities simultaneously.
• Confident communicator capable of managing difficult conversations constructively.
• Collaborative team player who brings clarity, structure, and positive leadership.
Triumph Group and all its divisions and subsidiaries are Equal Opportunity/Affirmative Action Employers. Triumph Group provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should [email protected] request assistance. Include the title of the position and location in the subject line of your email so we may direct your email to the appropriate person. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
"An Equal Opportunity Employer - Minorities/Females/Disabled/Veterans" We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
Equal employment opportunity, including veterans and individuals with disabilities.
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