Senior Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant in Technology as part of Chief Technology Office supporting IT Service Management (ITSM) risk management responsible for the Technology Capacity Management Risk Assessable Unit (RAU), including regulatory exams, audits, and risk assessments, while partnering with Risk Management to define and maintain effective technology controls. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead walkthroughs and provide supporting artifacts as needed for engagements related to the IT Service Management (ITSM) function, including front-line control evaluations and internal/external audits or assessments.
• Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies.
• Support the development and execution of strategies to address highly complex and unique scenarios, leveraging strong analytical skills, deep business execution knowledge, and a solid understanding of technology to deliver long-term, scalable solutions.
• Collaborate with cross-functional teams to assess, enhance, and future-proof ITSM practices and processes. Identify gaps and design robust future-state models that emphasize cost efficiency through automation, risk mitigation via effective controls, and optimized service delivery.
• Provide expert consulting to ensure new ITSM practices align with enterprise frameworks (e.g., COBIT, FFIEC, ITIL), strategic roadmaps, internal policies, regulatory requirements, and customer expectations.
• Analyze and document performance trends and data insights for communication with business and risk leadership.

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  2+ years in creating, maintaining, and managing reports and management presentations.
• 1+ years of experience with ServiceNow ITSM product Line and its Offerings

Desired Qualifications:

• Strong written and verbal communication skills, including the ability to present processes clearly and concisely to an audience
• Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals.
• Strong problem solving and analytical skills & ability to work independently as well as part of a team.
• Ability to present data and use data to tell a story to all levels within an organization
• Knowledgeable on industry frameworks including: COBIT2019, FFIEC and ITIL
• Willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management

Job Expectations:

• Telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.