Collections Clerk

We are looking for a Collections Clerk to support payment recovery efforts while delivering attentive service to customers in Orlando, Florida. This Long-term Contract position is ideal for someone who is organized, confident communicating by phone, and comfortable handling both administrative tasks and account follow-up. The role focuses on maintaining accurate records, contacting customers regarding outstanding balances, and helping resolve payment issues in a timely manner.

Responsibilities:
• Contact customers by phone and email to discuss past-due balances and encourage timely payment.
• Review account details, billing records, and payment status to identify collection priorities and next steps.
• Enter and update customer information, payment activity, and collection notes with a high level of accuracy.
• Provide courteous customer support while answering questions related to account balances, invoices, and payment arrangements.
• Use Microsoft Office tools to track collection activity, prepare reports, and organize account documentation.
• Follow established collection procedures for both consumer and commercial accounts while maintaining consistency in all interactions.
• Escalate unresolved accounts or payment disputes to the appropriate internal teams when necessary.
• Perform outbound calling to support recovery efforts and maintain consistent follow-up on open balances.

Qualifications:

• Experience or familiarity with consumer and commercial collections processes.
• Understanding of credit and billing collection practices.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Comfort using Microsoft Office applications for documentation, tracking, and reporting.
• Accurate data entry skills and attention to detail when managing account information.
• Ability to make outbound calls confidently and handle follow-up conversations effectively.
• Strong organizational skills with the ability to manage multiple accounts and deadlines.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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