IT Manager/Director

We are looking for an experienced IT Manager/Director to oversee the stability, security, and ongoing enhancement of technology systems that support both business operations and manufacturing activities in St Johnsbury, Vermont. This Long-term Contract position will serve as the lead IT resource for approximately 85 users across two sites, combining hands-on technical support with project leadership and forward-looking planning. The role is ideal for someone who can manage day-to-day infrastructure needs while guiding improvements that strengthen system performance and user productivity.

Responsibilities:
• Oversee core business and operational applications to maintain dependable performance and support daily manufacturing and administrative workflows.
• Manage server, virtualization, Microsoft 365, SQL Server, and network environments to ensure availability, security, and efficient operation.
• Resolve advanced technical issues involving systems, applications, data, and connectivity, partnering with external providers when deeper escalation is required.
• Design and maintain reporting solutions and data queries that help teams access accurate information for operational and business decisions.
• Lead system enhancements, upgrades, and other improvement initiatives from planning through deployment with minimal disruption to users.
• Maintain backup processes, disaster recovery readiness, monitoring practices, and security controls across the IT environment.
• Provide high-level support for end-user computing, printing, manufacturing technology, and related business systems across both locations.
• Guide users on effective use of technology tools and encourage adoption of processes that improve efficiency and consistency.
• Coordinate with vendors, assess new technology options, and contribute to budgeting and long-range IT planning aligned with business needs.

Qualifications:

• At least 5 years of IT experience supporting essential business systems in a detail-focused environment.
• Strong hands-on expertise with Microsoft Windows Server, VMware, Microsoft 365, and Microsoft SQL Server.
• Experience supporting enterprise applications and building reports or data queries for operational use.
• Working knowledge of network administration, cybersecurity practices, backup strategies, and recovery planning.
• Demonstrated ability to manage competing priorities independently while delivering technical projects successfully.
• Background supporting manufacturing or industrial technology environments is preferred.
• Familiarity with reporting and business intelligence tools such as Crystal Reports, Qlik, or similar platforms is a plus.
• Experience serving as the primary IT lead within a small to mid-sized organization is highly valued.

Compensation

Based on experience

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