Senior Business Analyst

We are looking for an experienced Senior Business Analyst to support government operations in Arizona. This contract position with the potential to become permanent focuses on improving business processes, evaluating service workflows, and translating operational needs into clear documentation for stakeholders and delivery teams. The ideal candidate brings strong analytical thinking, experience in customer service environments, and the ability to work effectively within Agile Scrum frameworks.

Responsibilities:

• Assess current business operations and identify process gaps, risks, and opportunities for improvement across service-focused functions.

• Gather, organize, and validate business needs by partnering with stakeholders to turn operational objectives into well-defined requirements.

• Review documents, procedures, and supporting materials to ensure accuracy, completeness, and alignment with business expectations.

• Collaborate with cross-functional teams in an Agile Scrum environment to support planning, prioritization, and solution delivery.

• Analyze call center and customer service workflows to recommend practical enhancements that improve efficiency and user experience.

• Create clear business analysis artifacts, including requirement documents, process maps, and summaries for decision-making.

• Support discussions between business users and technical teams to clarify scope, resolve issues, and maintain project momentum.

• Monitor proposed solutions against business goals and help confirm that delivered outcomes address identified needs.

Qualifications:

• Proven experience in business analysis within complex operational or service-driven environments.
• Strong understanding of call center or customer service processes and related workflow analysis.
• Ability to perform detailed document review and produce accurate, organized business requirements.
• Hands-on experience working within Agile Scrum teams and participating in iterative delivery practices.
• Demonstrated capability in conducting gap analysis and recommending process improvements.
• Excellent communication skills with the ability to engage stakeholders and present findings clearly.
• Strong analytical, organizational, and problem-solving abilities with close attention to detail.

Compensation

$49.09-$56.84 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.