Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative team supporting customers in South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys solving problems, delivering thoughtful service, and working in a dynamic environment with cross-functional partners. In this role, you will help customers with product-related questions, technical concerns, and order support while contributing to a positive overall service experience.

Responsibilities:
• Provide timely, attentive assistance to customers across phone, email, and other service channels, ensuring each interaction is handled with care and accuracy.
• Guide customers and internal teams on product solutions, including printers, inks, software, and design-related tools, to help resolve questions effectively.
• Investigate complex or escalated service issues, identify the right path to resolution, and coordinate with appropriate teams to restore customer confidence.
• Partner with engineering, product, design, growth, and sales teams to share customer feedback and improve the overall support experience.
• Monitor assigned cases closely, communicate updates clearly, and follow through until issues are resolved or properly reassigned.
• Build and maintain strong knowledge of current offerings as well as newly introduced products to support accurate troubleshooting and recommendations.
• Contribute to team service goals by helping maintain response standards, customer satisfaction levels, and consistent support quality.
• Support continuous improvement by identifying patterns in customer concerns and suggesting practical ways to enhance processes, service, and product usability.

Qualifications:

• Experience in customer service, call center support, order entry, or a similar client-facing role.
• Ability to troubleshoot customer issues and provide technical assistance in a clear, patient, and solution-oriented manner.
• Strong written and verbal communication skills with the ability to explain information to a wide range of customers.
• Excellent organizational skills with the ability to manage multiple priorities, maintain accuracy, and meet deadlines.
• Calm, detail-oriented approach when handling challenging situations or escalated concerns.
• Proven ability to work collaboratively, build trust with colleagues, and contribute positively to a team environment.
• Strong attention to detail, sound judgment, and effective problem-solving skills.
• Adaptability and willingness to learn new products, procedures, and tools in a fast-paced setting.

Compensation

$20.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.