Collections Specialist

We are looking for a Collections Specialist to support receivables activity and strengthen account recovery efforts for a long-term contract assignment in Louisville, Kentucky. This role focuses on maintaining healthy customer accounts through detail-oriented outreach, timely follow-up, and accurate documentation of collection activity. The ideal candidate brings experience handling both commercial and consumer collections while working collaboratively to resolve payment issues and reduce outstanding balances.

Responsibilities:
• Contact commercial and consumer account holders to secure payment on past-due balances through phone, email, and written communication
• Review aging reports and account details to prioritize collection efforts and determine appropriate next steps
• Investigate billing concerns, payment discrepancies, and account disputes to help move accounts toward resolution
• Maintain detailed and up-to-date records of conversations, commitments, and account status in internal systems
• Partner with internal teams such as billing, customer service, and credit to address obstacles affecting payment timelines
• Monitor promised payments and follow up promptly when commitments are missed or additional action is required
• Apply established collection procedures and credit guidelines while supporting consistent recovery practices
• Prepare account updates and collection activity summaries for leadership or other stakeholders as needed

Qualifications:

• Experience in collections with exposure to both commercial and consumer accounts
• Working knowledge of credit and collection practices, including account follow-up and delinquency management
• Ability to handle billing-related collection matters and research account issues efficiently
• Strong verbal and written communication skills with a detail-oriented and customer-focused approach
• High level of organization and attention to detail when tracking account activity and payment commitments
• Proficiency with standard business systems and tools used for documentation, reporting, and collections workflow
• Ability to manage multiple accounts simultaneously and prioritize work in a deadline-driven environment

Compensation

$21.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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