Customer Service Representative

We are looking for a bilingual Customer Service Representative to join an on-site team in Texas. This contract-to-permanent opportunity is ideal for someone who brings strong customer support experience, communicates confidently with both consumers and dealer partners, and enjoys solving issues with care and sound judgment. In this role, you will handle inquiries related to orders, products, returns, and delivery updates while helping create a consistently positive service experience. The position offers a Monday through Friday schedule and suits someone who is organized, adaptable, and comfortable working in a fast-paced support environment.
Contract-to-permanent Pay: $20/Hr Bilingual in English and Spanish (required) Fort Worth, Texas Mon-Fri On-Site - 8:00am - 5:00pm
Responsibilities: • Deliver responsive, detail-oriented support to customers and dealer partners, creating a positive experience across phone, email, and other service interactions. • Investigate and resolve questions involving products, service concerns, order details, and general account support with accuracy and urgency. • Process orders for products, parts, and accessories while ensuring information is entered correctly and completely. • Manage return requests and assist with refund authorizations in accordance with company guidelines. • Follow up on shipping updates, delivery timelines, outstanding freight charges, and related payment matters through proactive outbound communication. • Step in on more sensitive or complicated service situations, helping drive resolution while supporting team success. • Provide backup assistance for order entry submitted by internal sales partners when coverage is needed. • Participate in testing new tools or workflows and share practical feedback that supports ongoing service improvements. • Contribute to special assignments and additional support activities as business needs evolve.

Qualifications:

• At least 3 years of customer service experience, including work in call center or high-volume support settings.
• Bilingual communication skills with the ability to assist customers and business partners clearly and professionally.
• Prior experience serving dealer, wholesale, or other B2B customer channels is preferred.
• Background in handling warranties, returns, refunds, or order-related issue resolution is preferred.
• Demonstrated ability to take initiative, guide others informally or formally, and remain composed in challenging situations.
• Strong attention to detail, sound organizational skills, and the ability to manage multiple priorities effectively.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, along with confidence learning new systems quickly.
• Familiarity with platforms such as Zendesk, Zoom, or Microsoft Teams is a plus.

Compensation

$19.00-$22.00 Hourly

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