Customer Service Representative

We are looking for a Customer Service Representative to support a busy customer care team in Sacramento, California. This Contract position is fully onsite and offers the opportunity to assist customers, resolve service-related concerns, and contribute to a responsive, detail-oriented support experience. The ideal candidate brings prior call center experience, strong communication skills, and the ability to work effectively with internal teams to address customer needs.

Responsibilities:
• Handle incoming customer interactions with patience and attention, using thoughtful questions to fully understand each issue and provide accurate support.
• Route inquiries to the appropriate team members when needed and follow through with internal departments to help resolve service concerns and complaints.
• Build working knowledge of company processes, services, and transactions to deliver informed assistance and support cross-functional needs when appropriate.
• Keep customer care leadership informed of recurring issues, service disruptions, or workflow challenges that could affect customers, partners, or business operations.
• Complete daily work in alignment with company expectations, supervisory guidance, and all applicable regulatory standards.
• Provide a high level of service in a fast-paced call center environment while maintaining a consistent, customer-focused approach across each interaction.
• Work onsite five days per week and contribute to a collaborative office-based customer service team.

Qualifications:

• At least 1 year of call center or customer service experience is required.
• Strong verbal communication and active listening skills with the ability to manage customer concerns effectively.
• Experience handling high-volume phone interactions and maintaining composure in a service-driven environment.
• Ability to coordinate with multiple internal teams to support issue resolution.
• Comfortable working in an onsite setting in Sacramento, California.
• Spanish language skills are a plus.
• College education is welcome but not required.

Compensation

$24.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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