Customer Account Manager

We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results.

Responsibilities:

• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.

• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.

• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.

• Prepare cost analyses and develop pricing proposals for leadership review and approval.

• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.

• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.

• Contribute data and insights used in the development of the annual business plan.

• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.

• Help assemble and deliver account and product line updates for management and leadership audiences.

• Carry out additional related responsibilities as needed to support business objectives.

Qualifications:

• Experience in account management within a business-to-business environment.
• Ability to build and maintain strong customer relationships across multiple stakeholders.
• Background in sales support, inside sales, or managing inbound customer inquiries.
• Strong analytical skills with the ability to interpret sales, booking, and performance data.
• Comfortable creating price quotations, cost estimates, and account-related reports.
• Effective collaboration skills for working across operations, engineering, quality, and commercial teams.
• Clear written and verbal communication skills, including presenting updates to leadership.
• Ability to manage multiple priorities while maintaining accuracy and responsiveness.

Compensation

$31.00-$44.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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