Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Fort Worth, Texas in a fully on-site contract-to-permanent role. This position is ideal for a service-focused team member who can support customers and dealers with confidence, handle complex issues with sound judgment, and contribute to a dependable team environment. The person in this role will help create a strong customer experience through responsive communication, accurate order support, and effective follow-through on service-related matters.

Contract-to-permanent

Pay: $20/Hr

Fort Worth, Texas Mon-Fri On-Site - 8:00am - 5:00pm

Responsibilities:

• Act as a reliable resource for colleagues by offering day-to-day guidance, sharing process knowledge, and helping maintain team continuity when leadership is unavailable.

• Support the onboarding of new team members by introducing workflows, customer service expectations, and key tools used in daily operations.

• Handle incoming questions from dealers and consumers by researching issues, clarifying product or order details, and delivering timely resolutions.

• Process product, parts, and accessory orders with accuracy while maintaining complete records related to warranty claims and service activity.

• Manage returns and refund requests by reviewing eligibility, authorizing next steps, and ensuring each case is completed properly.

• Follow up with customers regarding freight balances, shipping-related charges, delivery timelines, refunds, and other order status matters through outbound communication.

• Provide backup support for order entry needs submitted by customers or internal sales partners to keep operations moving efficiently.

• Take ownership of escalated service concerns by assessing the situation, coordinating solutions, and responding effectively under pressure.

• Participate in user testing, share practical feedback on tools or workflows, and assist with additional assignments or special projects as needed.

Qualifications:

• At least 3 years of experience in customer service, preferably in a call center or high-volume support setting.
• Previous experience serving in a senior, lead, mentoring, or other informal leadership capacity within a customer support environment.
• Strong written and verbal communication skills, including careful handling of email correspondence and customer interactions.
• High attention to detail with the ability to stay organized while managing orders, returns, warranty information, and follow-up tasks.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Comfort using multiple software platforms and the ability to learn new systems quickly with minimal direction.
• Experience supporting B2B dealers, wholesale accounts, warranties, or returns is preferred.
• Associate degree preferred.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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