Customer Service Representative

We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village IL. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a fast-paced workload, and coordinating with multiple teams to deliver timely solutions. In this role, you will support service inquiries, process account updates, and contribute to a positive customer experience through clear communication and accurate documentation.

Responsibilities:

• Respond to a high volume of inbound customer calls and messages while providing attentive, timely support.

• Partner with internal teams to investigate service concerns, resolve customer disputes, and follow through on outstanding issues.

• Speak with customers to gather account details, document interactions, and enter accurate information into company systems.

• Prepare service agreements, explain applicable fees, collect payments or deposits, and update records for account changes or service cancellations.

• Handle billing questions and address service-related complaints, escalating matters to the appropriate department when additional review is needed.

• Promote customer satisfaction by delivering courteous service and identifying opportunities to recommend additional services when appropriate.

• Complete administrative support tasks such as order entry, processing production paperwork, and maintaining organized office records.

• Work to resolve problems in a practical and cost-conscious manner while supporting safe and environmentally responsible service outcomes.

Qualifications:

• At least 2 years of customer service experience in a high-volume call environment.
• High school diploma or equivalent required.
• Strong computer skills, including Microsoft Word, Microsoft Excel, email, data entry, and accurate typing or 10-key proficiency.
• Excellent verbal communication skills with the ability to handle customer interactions professionally.
• Experience managing inbound and outbound calls, order entry, and general office support tasks.
• Ability to multitask, stay organized, and maintain accuracy in a fast-paced setting.
• Experience in the solid waste industry or a related field is preferred.
• Bilingual communication skills in English and Spanish, both written and verbal, are preferred.

Compensation

$19.00-$22.00 Hourly

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