Case Manager / Administrative Assistant

We are looking for a bilingual Case Manager / Administrative Assistant to support client intake, case coordination, and administrative operations for a Long-term Contract position based in South San Francisco, California. This role is well suited for someone who can balance compassionate client support with strong organizational follow-through while working with individuals facing housing instability and other complex barriers. The ideal candidate brings sound judgment, clear communication skills, and the ability to manage documentation, scheduling, and service coordination in a fast-paced community-focused environment.

Responsibilities:
• Conduct intake meetings, complete initial assessments, and help create individualized service plans that reflect each client’s immediate needs and longer-term goals.
• Guide clients through available community resources related to housing, income, health care, transportation, and other essential services while offering timely support during urgent situations.
• Track client progress, document updates thoroughly, and adjust case plans in collaboration with clients and partner agencies when circumstances change.
• Assist clients with practical administrative needs such as completing forms, preparing written requests, and providing language support in English and Spanish when needed.
• Maintain accurate and well-organized paper and electronic case records, ensuring information is entered into required databases and files remain current.
• Support front office activity by responding to calls, assisting visitors, and helping manage day-to-day administrative tasks that keep services running smoothly.
• Prepare reports and case-related summaries, review service activity data, and contribute observations that help strengthen program effectiveness.
• Respond professionally to client concerns, collaborate with staff and volunteers, and participate in meetings, trainings, and case debriefs as required.
• Follow agency procedures for incident documentation and submit required reports promptly while taking on additional duties that support program operations.
• Represent the organization with professionalism and cultural sensitivity when engaging with clients, colleagues, and external partners.

Qualifications:

• Bachelor’s degree in Social Work, Psychology, or a closely related field required; Master’s in Social Work preferred.

• At least 2+ years of relevant experience in case management, intake coordination, or a similar role that combines direct client support with administrative responsibilities.

• Experience working with underserved or highly vulnerable populations, including individuals affected by homelessness, mental health concerns, substance use, trauma, or violence.

• Knowledge of community-based resources and the ability to coordinate services across multiple agencies and support systems.

• Bilingual communication skills in English and Spanish required

• Proficiency with Microsoft Office and comfort learning case management databases and virtual communication platforms such as Zoom.

• Strong written and verbal communication, documentation, conflict resolution, crisis response, and data management skills.

Compensation

$26.92-$28.84 Hourly

About Us

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