Collections Specialist
Key Responsibilities:
Make a high number of outbound calls daily to customers with past-due accounts.
Receive inbound calls and provide solutions to resolve delinquent accounts.
Negotiate payment arrangements and settlements within approved guidelines.
Update customer account information accurately in the collections system.
Follow up on payment commitments and document all interactions.
Meet or exceed weekly and monthly collection goals and quotas.
Collaborate with team members and other departments as needed.
Escalate unresolved accounts according to company policy.
Maintain compliance with federal, state, and company collection policies and standards.
Provide a positive customer experience, demonstrating empathy and professionalism.
Requirements:
Previous experience in high-volume collections, call center, or related customer service area.
Strong communication, negotiation, and interpersonal skills.
Ability to multi-task, prioritize, and work efficiently in a high-pressure environment.
Proficient with basic computer applications (MS Office Suite, collection/accounting software).
Detail-oriented and organized.
Comfortable working with call center metrics and performance goals.
High school diploma or equivalent required; additional education or training in collections or finance is a plus.
Qualifications:
• At least 2 years of experience in collections, call center operations, or a related customer-facing environment.• Strong verbal communication skills with the ability to negotiate effectively and maintain professionalism in difficult conversations.
• Demonstrated ability to manage multiple tasks, prioritize follow-up, and work successfully in a fast-paced setting.
• Proficiency with Microsoft Office and experience using collections, billing, or account management software.
• High attention to detail with solid organizational and documentation skills.
• Comfortable working toward performance metrics such as call volume, recovery goals, and service expectations.
• High school diploma or equivalent required; additional training in finance, credit, or collections is helpful.
Compensation
$25.00-$29.00 HourlyAbout Us
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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