Help Desk Analyst

We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment.

Responsibilities:
• Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period.
• Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment.
• Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes.
• Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement.
• Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner.
• Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.

Qualifications:

• Hands-on experience supporting, repairing, or maintaining Chromebook devices.
• Ability to diagnose common hardware and basic software issues with speed and accuracy.
• Familiarity with help desk practices, including ticket tracking and documentation.
• Strong organizational skills with the ability to manage multiple devices and tasks at once.
• Clear communication skills and a detail-oriented approach to end-user support.
• Availability to work during the summer months of July and August in New York, New York.

Compensation

$23.75-$27.00 Hourly

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