Sales Assistant

We are looking for a part-time Sales Assistant to support inside sales and customer service operations for a hydraulic distribution company. This opportunity is ideal for someone who enjoys working directly with customers, preparing pricing information, and ensuring orders move smoothly from request through confirmation. The role offers would be suited for a detail-oriented individual who is comfortable using business systems and Microsoft Office tools in a fast-paced office environment.

Responsibilities:

• Respond to incoming customer inquiries by email and provide timely, helpful support related to products, pricing, and order status.

• Prepare accurate quotes based on customer needs and communicate pricing details clearly to help drive sales activity.

• Enter customer orders into the company system with close attention to accuracy, completeness, and turnaround time.

• Monitor open orders and follow up as needed to confirm receipt, address questions, and keep customers informed throughout the process.

• Work closely with internal team members to help maintain efficient day-to-day sales support and customer service operations.

• Use Outlook and Excel to manage communication, track information, and support routine administrative sales tasks.

• Assist with handling customer requests related to hydraulic products, applying prior product knowledge when available.

• Navigate business software such as Epicor/Prophet 21 to support quoting, order management, and customer account activity.

Qualifications:

Requirements:

• Previous experience in inside sales, sales support, customer service, or a similar office-based role.

• Strong ability to communicate clearly and professionally with customers over the phone and through email.

• Experience preparing quotes, processing orders, and maintaining accurate sales records.

• Proficiency with Microsoft Outlook and Excel for daily business use.

• Comfort learning and using ERP or order management systems; experience with Epicor or Prophet 21 is an advantage.

• Strong technical aptitude and the ability to adapt quickly to office systems and workflows.

• High level of organization, attention to detail, and follow-through when managing multiple customer requests.

• Exposure to hydraulic products or industrial distribution environments is preferred but not required.

Compensation

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