Bilingual Patient Services Representative

Robert Half is seeking a Bilingual Patient Services Representative to support a growing healthcare organization. This role serves as a critical liaison between patients, providers, and insurance carriers, helping ensure a seamless patient experience while supporting scheduling, insurance verification, referrals, and patient account management.

Key Responsibilities

• Coordinate patient scheduling and appointment management across multiple providers.
• Verify insurance eligibility, benefits, and coverage requirements.
• Process referrals and prior authorizations with insurance carriers and provider offices.
• Educate patients on appointment requirements, insurance information, and financial responsibilities.
• Maintain accurate patient records and documentation within EMR/EHR systems.
• Collaborate with clinical and administrative teams to ensure continuity of care.
• Resolve patient concerns and assist with complex scheduling and account-related inquiries.

Qualifications:

• Bilingual English/Spanish required.
• 2+ years of healthcare administration, patient services, or medical office experience.
• Experience with insurance verification, referrals, and authorizations.
• Familiarity with EMR/EHR systems such as Epic, Cerner, eClinicalWorks, or similar.
• Strong customer service, communication, and problem-solving skills.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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