Dispatcher

**ON SITE**

We are looking for a Service Dispatcher to support daily field operations for a construction and contractor-focused organization in Washington. This long-term contract position is ideal for someone who thrives in a fast-paced environment, communicates clearly with customers and crews, and keeps schedules running smoothly. The person in this role will serve as a key point of coordination between incoming service needs and field response, using dispatch tools and strong judgment to maintain efficient coverage.

Responsibilities:

• Coordinate daily scheduling and assignment of field personnel to service calls, job sites, and customer requests.

• Receive incoming calls and service inquiries, gather accurate details, and route work based on urgency, location, and crew availability.

• Maintain real-time communication with technicians, drivers, and customers to provide status updates and resolve scheduling issues.

• Use computer-aided dispatch systems and related software to enter work orders, track activity, and document service progress.

• Adjust assignments throughout the day in response to delays, emergencies, or changing operational priorities.

• Partner with internal teams to support efficient logistics, improve response times, and ensure work is completed as planned.

• Deliver attentive customer service by handling questions, confirming appointments, and addressing concerns with urgency and care.

Qualifications:

• Previous experience in dispatching, call center support, customer service, or a related coordination role.

• Ability to manage a high volume of calls and schedule changes while remaining organized and detail-oriented.

• Working knowledge of computer-aided dispatch platforms or similar scheduling and routing systems.

• Strong verbal communication skills with the ability to interact effectively with customers, field teams, and office staff.

• Proven ability to coordinate logistics, prioritize competing requests, and make sound decisions under pressure.

• Comfortable using computers and standard office applications for data entry, communication, and recordkeeping.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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