Bilingual Customer Service Representative

We are looking for a Bilingual (Spanish) Customer Service Representative to support a fast-paced hospitality team in San Diego, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing high call volumes, and ensuring accurate order processing. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound follow-up to deliver a positive customer experience.

Responsibilities:

• Respond to incoming customer calls promptly and provide clear, attentive assistance for questions, requests, and service needs.

• Place outbound calls as needed to confirm details, follow up on inquiries, and support resolution of customer concerns.

• Enter customer orders and updates into company systems with a high level of accuracy and attention to detail.

• Handle a steady volume of call center activity while maintaining a courteous, solution-focused approach.

• Investigate customer issues, identify appropriate next steps, and ensure concerns are addressed in a timely manner.

• Document customer interactions thoroughly so records remain current and useful for ongoing service and support.

• Work closely with internal teams to communicate order information, escalate complex matters, and help keep service operations running smoothly.

Qualifications:

• Bilingual Spanish highly preferred

• Previous experience in a call center or customer-facing support role.

• Strong ability to manage inbound calls while maintaining professionalism and efficiency.

• Experience with order entry and updating customer information accurately.

• Clear verbal communication skills and the ability to build rapport with customers.

• Comfortable making outbound calls for follow-up, clarification, or service-related outreach.

• Good organizational skills with the ability to handle multiple tasks in a fast-paced environment.

• Basic computer proficiency and confidence navigating customer service systems.

Compensation

About Us

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