Application Support Engineer

We’re looking for a go-to IT Support & Application Support Specialist to join our team in Portland, Maine—someone who can fix issues quickly and calmly explain (for the third time) why restarting actually does help. A big part of this role is owning and supporting our core business application, so if you like being the expert everyone relies on, you’ll fit right in.

What You’ll Do:

• Provide day-to-day IT support for internal users (hardware, software, network)
• Serve as the primary support contact for our core business application
• Troubleshoot complex application issues and coordinate with vendors to drive resolutions
• Manage system access, user accounts, and application configurations
• Support onboarding/offboarding (yes, you’ll be popular on day one)
• Document issues and fixes—future-you will be grateful
• Partner across teams to improve system performance and user experience

Why Join Us:

• Be the go-to expert for a mission-critical application
• Tight-knit team that values IT (and submits mostly helpful tickets)
• Stable, growing organization with a strong local presence

If you enjoy solving problems, working directly with users and vendors, and owning a platform that keeps the business running—we’d love to hear from you.

Qualifications:

What You Bring:

• 2+ years of IT support experience
• Hands-on experience supporting a core business platform (ERP, CRM, or SaaS)
• Experience working with third-party vendors to troubleshoot and resolve issues
• Strong skills with Windows, O365, and basic networking
• Excellent communication and a “translator” mindset between users and technical teams
• Ability to work on-site in Portland, ME

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.